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TERMS OF PURCHASE


This electronic contract is commercial and governed by Spanish law and specifically by Law 34/2002, from Services Information Society and Electronic Commerce (LSSICE), Royal Decree 1/2007, by which Text of the General Law of Consumers and Users is consolidated, as well as any other regulations that under Spanish law would be approved.

The conditions listed below regulate the use and purchase of products and services offered by the web:www.jamonesbenitoperez.es.

The purpose of this website is the sale of the products offered, as well as access to user content thereof.

Personal registration

BENITO PÉREZ HAMS offer the user an option, a system of personal registration, through the form provided for that purpose, to facilitate future use of the website. In later times it is sufficient to identify through your username and password to proceed with the purchase.
Para ello será requisito previo la aceptación de la política de protección de datos de carácter personal.

Modification of the conditions

BENITO PÉREZ HAMS reserves the right to change, without notice and at any time, the commercial offer, prices, promotions and these terms of use posted on the web. Information on products, features and photographs of them can be modified. These modifications will be published and updated on the web to be consulted by all users.

Prices

BENITO PÉREZ HAMS will make every effort within its means to provide the information contained in the web truthfully and without typos. The prices are valid except misprint. In the event that an error of this type occurs, we will proceed immediately to its correction. If a customer had made a purchase based on that error, BENITO PÉREZ HAMS will notify it to the customer so that he may withdraw this purchase.

All prices shown on the website include VAT.
 
Payment forms available

Buying in BENITO PÉREZ HAMS is safe. We have the guarantee of the payment gateway 4B provided by Banco Santander. Our gateway is configured in secure payment, in which sensitive card data are directly transmitted and encrypted (SSL) to the financial authority of the same, who authorizes the transaction. This process is carried out under secure HTTPS communication.

The purchase of the products can be done in the following ways:

- Credit card: This form of payment is via virtual TPV of Banco Santander. In this type of payment you shall indicate your card number and the expiration date on the order form. Pay with your credit card with total security and confidentiality.

- Bank transfer: Full payment is done by transferring the amount of the order from your bank, or by income in cash at the window of our entity. We will provide our account number to the client by email after the confirmation of the order.
The order is automatically cancelled if after 7 calendar days payment had not been made into the bank account indicated. Before reaching this situation we will send at least one e-mail notifying you that your order is still outstanding.
To make the payment of purchase effective, it shall be accompanied by proof of payment sent to our email and an account verification. This system of payment of bank charges shall be borne by the customer.

- Paypal: Pay by introducing your e-mail comfortably and safely, without sharing the data from your card. Accepted worldwide, real-time payment solution.
Payment guarantee: all purchases will be issued an invoice which will be sent after the purchase process.

Shipments
 

The sale of products of this site shall be governed by Spanish law. Packing and posting to Spain (excluding Canary Islands, Ceuta and Melilla), Portugal (except Azores and Madeira), Germany, Belgium, France (excluding Corsica), the Netherlands, Italy (except for Sicily and Sardinia), Luxembourg, United Kingdom (except Isle of Man and Channel Islands), Austria, Denmark, Slovakia, Slovenia, Hungary, Ireland, Poland, Czech Republic, Bulgaria, Croatia, Finland, Romania, Sweden, Estonia, Greece, Latvia and Lithuania may be carried out.


BENITO PÉREZ HAMS reserves the right to cancel an order with the return of income in its case, to destinations not mentioned in the preceding paragraph, subject to a special regime of tariffs, special import taxes, customs clearance or other additional expenses

Your orders can ship to the same address or to a different billing address if for example, you want to make a gift, or is absent from his home for receiving the product.

Shipping address matchs billing data: The shipment will be delivered to the address indicated in the data submission form. In the order form, this checkbox is enabled by default.

Shipping address does not match billing data: When you complete shipment data, the customer must uncheck the enabled checkbox for it in the order form and another form box is displayed so you can specify billing information.

Transportation

 

Transportation costs:

When configuring this web we thought about our packing and posting policy. We decided to be transparent so that the customer would know the price of the products purchased in a disaggregated way irrespective of the packing and posting cost. Committed to offer competitive prices on our products of high quality, without proposing confusing advertising relating to the inescapable cost of transport.

Benito Pérez Hams sends your orders with transportation renowned companies. We have tried to achieve the best value for money in transport.

When making the purchase, the ports that appear by default are those relating to Spain (Peninsula) and are recalculated to indicate the place of destination of the order. Packing and posting fees are always displayed before you complete the checkout process.

Reporting carriage fee table:
  

                                     
                                        SPAIN AND PORTUGAL CARRIAGE FEES

 
           KG         SALAMANCA  
             SPAIN *
 
  BALEARIC ISLANDS         AND  PORTUGAL *
       Up to 3 kg
 
              -                 -             15 €
      Up to 10 Kg
 
             5 €               10 €             20 €
      Up to 20 Kg
 
             7 €               14 €             28 €
      Up to 30 Kg
 
             9 €               16 €             32 €
      Up to 40 Kg
 
            11 €               18 €             36 €
      Up to 50 Kg
 
            13 €               20 €             40 €
 
                          
                               EUROPE CARRIAGE FEES
 
      KG  
       ZONE 1 
 
       ZONE 2     ZONE 3          ZONE 4   
     E
     U
     R
     O
     P
     E
       GERMANY   
       BELGIUM
       FRANCE *
 THE NETHERLANDS
        ITALY *
    LUXEMBOURG
 UNITED KINGDOM*
 
     AUSTRIA
    DENMARK
    SLOVAKIA   
    SLOVENIA
    HUNGARY
     IRELAND
      POLAND
CZECH REPUBLIC
 
   BULGARIA
    CROATIA
    FINLAND
   ROMANIA
   SWEEDEN
    ESTONIA    
    GREECE
     LATVIA
  LITHUANIA
Up to 10 kg           29 €         50 €       69 €        84 €
Up to 20 kg           46 €         72 €     100 €      125 €
Up to 30 kg           62 €         98 €     130 €      165 €
Up to 40 kg           78 €       124 €     155 €         -
Up to 50 kg           94 €       150 €     180 €         -

21% VAT and insurance is included in our rate of transport.

It is very important to consider in customs destinations shipping costs indicated in the accompanying tables do not include any other tax, fee, duty or charge other than VAT.

The sale of products of this site shall be governed by Spanish law. Packing and posting to Spain (excluding Canary Islands, Ceuta and Melilla), Portugal (except Azores and Madeira), Germany, Belgium, France (excluding Corsica), the Netherlands, Italy (except for Sicily and Sardinia), Luxembourg, United Kingdom (except Isle of Man and Channel Islands), Austria, Denmark, Slovakia, Slovenia, Hungary, Ireland, Poland, Czech Republic, Bulgaria, Croatia, Finland, Romania, Sweden, Estonia, Greece, Latvia and Lithuania may be carried out.

For shipments to destinations not listed in the attached tables, the management will be made where appropriate, via mail or phone.

For shipments to Spain and Portugal with more than 50 kg. transport costs will be indicated in the purchasing process.
 
For shipments to Europe (except Portugal) for security of our customers, buying products on our website with more than 50 kg are not allowed. If you want an order with top weight, management will be via mail or phone.

BENITO PÉREZ HAMS reserves the right to cancel an order with the return of the payment made where appropriate, to destinations not mentioned in the preceding paragraph which are subject to special regime of tariffs, taxes special import, customs clearance or other additional costs.

Transport Company:

Benito Pérez Hams sends your orders with transportation renowned companies. 
Together we will try to manage the delivery of your order in a quick and efficient way.Diligent and safe transportation.
Trusted partners.

                               
                            
                                 
                       
Transport incidences:

The incidences are occasional but if at the time of delivery you notice visible damage, damage, packing in poor condition, or any other abnormality, you should consider the following findings: 

      - Indicate the disagreement on the delivery note of the transport agency at the time of delivery.

      - Contact Benito Pérez Hams and we will give you a solution to the problem with all speed.

- Delivery time:
 

Delivery times will depend on the availability of the product and the target where the delivery shall be carried out. In normal and unless against on our part, the delivery time will be 1 to 8 days. Within the above mentioned time limits will not be complutables on Saturdays, Sundays and public holidays.


We try to streamline service and delivery, making every effort to fill orders quickly and efficiently. 
In the event that we there would be a delay in the delivery of the order, by issue of stock or availability, we will contact you to inform about the delay in the delivery of the order.Not to be compliant with the new situation and would like to modify, wait or cancel your purchase, we will manage it for your convenience as soon as possible.

Regular delivery in Spain (Peninsula) is within the 24- 48 working hours following the working day as placing the order. Orders made after 1:00 pm or on weekends and holidays, are always counted as if they had been made the next business day before 1:00 pm.

The customer may be informed at all times of the tracking of his shipment.

Reporting table, guidance on the delivery of shipments, reporting table.
                                      
 
                                               ESTIMATED TRANSIT TIME 
 
    1-2 DAYS    
    2-3 DAYS
 
        3-4 DAYS      4-5 DAYS     5-6 DAYS      6-7 DAYS  
     SPAIN *
 (PENÍNSULA) 
 

 
  BALEARIC
  FRANCE *
 PORTUGAL* 
 
 
 
 

      GERMANY
      BELGIUM
THE NETHERLANDS
       ITALY *
   LUXEMBOURG
UNITED KINGDOM* 
 

     AUSTRIA
    DENMARK
    SLOVAKIA   
    SLOVENIA
    HUNGARY
     IRELAND
      POLAND
CZECH REPUBLIC
 
   BULGARIA
    CROATIA
    FINLAND
   ROMANIA
   SWEEDEN
  ESTONIA
  GREECE
   LATVIA
 LITHUANIA

                NOT COMPUTABLES SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS
 
 


Return and Refun

 
As established in the Royal Decree legislative 1/2007 which approves the revised text of the General Law of consumers and users and the law 7/1996 of retail trade, the customer is entitled to total, partial refund or exchange of the product if he checks that it does not conform to his expectations.

The period for exercising the right of withdrawal is 14 calendar days, counted from the receipt of the product, without indicating the reasons.

It is an essential requirement that both the product and the packaging is in perfect condition, including labels and seals, and it have not been manipulated or used, except if the product is in poor condition, in which case the contribution of photos is asked to customer.

To exercise your right of return, user shall please contact BENITO PEREZ HAMS through our e-mail info@jamonesbenitoperez.es, in the first 24 hours after receipt of the request, where the procedure for the same will be indicated. Upon receipt of the goods and after checking that the product has not been damaged and complies with the conditions described above, shall be the refund of the amount paid for the product, by the same means by which payment was made.
If the return is due to defective product, damaged product or by mistaken product other than the one requested, BENITO PEREZ HAMS will take care of the expenditure of transportation and bank management of the return of the product. In other cases of return or Exchange, will be the customer who assumes the costs of transportation and banking management, which will be deducted from the amount payable by the return.

We do our best to make our products your satisfaction. The selection of the same, high controls of quality and the attention to the customers requests in the comments of the order form, will be the guideline to follow so that the customer is satisfied.

We intend to count on us repeatedly for the acquisition of our Iberian products.
Our hams and cold meat are completely handmade and natural. Each piece is unique and with different nuances. The exposed photographs of the products are indicative and can be variations with respect to the actual appearance of the product.

Under no circumstances products will be returned beacuse of appreciations or tastes of the customer with reference to the amount of fat or more or less cure of parts.
The ham and the shoulder have fats, barks, hoof and bone. The percentage of surplus parts is different in each piece, the ham will be around 45% and the shoulder around the 55%.

Product returns by loss of vacuum in the containers are not supported. The containers are plastic, they are sensitive, a crack may occur, although this is not appreciated, in this case air enters the container, it has lost vacuum, therefore you must consume the product as soon as possible.

Applicable law and jurisdiction.
 
These general conditions are governed by Spanish law.


 


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